Legal

Welcome to Mail Blaze by Mindvate (Pty) Ltd. These Terms of Service ("Terms") cover your use and access to our services, client software, and websites ("Services"). By using our Services, you're agreeing to be bound by these Terms.

1. Your Stuff & Your Privacy
   By using our Services, you provide us with information, files, and folders that you submit to Mail Blaze (together, "your assets"). You retain full ownership of your stuff. We don't claim any ownership unless stated otherwise.
   
   To protect your stuff and to ensure functionality, we may need to review, scan, and analyze your content. This is mainly for troubleshooting, detecting spam, malware, or illegal content. Please review our Privacy Policy to understand how we treat your stuff and personal information.
2. Your Responsibilities
   You're responsible for your conduct, your stuff, and you must comply with our Acceptable Use Policy. Content in the Services may be protected by others' intellectual property rights. Don't copy, upload, download, or share content unless you have the right to do so.
3. Our Responsibilities
   We'll provide the Services to you in accordance with any service level terms specified. However, there are certain things we don't promise about our Services. Apart from expressly stated responsibilities, we don't make specific commitments or warranties.
4. Paid Accounts
   
   Billing: You'll be billed in advance on a recurring, periodic basis. Ensure timely payment for continued service access.
   
   Downgrades: Your account will remain in effect until it's cancelled or terminated under these Terms. If you don't pay for your paid account on time, we reserve the right to suspend it.
   
   Cancellations: You may cancel your account at any time. Upon cancellation, your account will be deactivated, and you will not be charged in the next billing cycle. However, there will be no refunds for partial billing periods. If you cancel your account before the end of your current paid up period, your cancellation will take effect immediately, and you will not be charged again, but you will remain responsible for any unpaid amounts due on your account. If your account is suspended for non-payment, you must settle any outstanding balance to reactivate your account.
   
   List cleaning service fees: No refunds will be processed on any list cleaning services provided.
   
   We reserve the right to terminate your account for non-payment or any other violation of these Terms.
5. Termination
   You can stop using our Services at any time. We reserve the right to suspend or end the Services at any time, with or without cause, and with or without notice.
6. Acceptable Use Policy
   Full AUP can be found here
   
   You shall not misuse our Services, such as:
   
   
   • Sending spam or unsolicited emails
   • Distributing malware or harmful codes
   • Infringing the intellectual property rights of others
   • Engaging in abusive or fraudulent activities
7. Disputes Resolution
   If there's an issue, let's try to resolve it amongst ourselves. If we cannot, then it's agreed to use binding arbitration. Arbitration will be handled one-on-one, without any class action. Claims will be resolved by a neutral arbitrator and not a judge or jury.
8. Modifications
   We may revise these Terms from time to time. We'll provide notice for any changes by updating the 'Last Updated' date. By continuing to access or use the Services after those revisions become effective, you agree to be bound by the revised Terms.
9. Miscellaneous
   These Terms constitute the entire agreement between you and Mail Blaze concerning the Services, superseding any prior agreements. No waiver of any provision of this Terms will be deemed a further or continuing waiver of such term or any other term.